Terms of Use
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Terms of Use

ABN: 18 641 713 895

 

IMPORTANT INFORMATION FOR CATERING ORDERS 

*Hot food can be delivered up to 15 minutes prior to the scheduled delivery time and cold food up to 90 minutes prior. 

*Contact [email protected] for any price discrepancies prior to the delivery.  

Adjustments will not be accepted after delivery date. 

RETURN & REFUND POLICY 

At Meldrum’s we believe in providing quality products to our clients coupled with accommodating, professional service. We understand that mishaps unfortunately do occur - if the error is due to a mistake on our behalf, please contact us immediately upon receiving your order. Our team will quickly rectify any issues.  If a refund is required, we will refund back to the original card.

DELIVERY POLICY 

  • Delivery areas - delivery is available to most areas in Cairns. If you are unable to process an online order due to the delivery postcode not being accepted - please contact us and we can provide a quote.
  • We deliver Monday to Friday from 8am - 3.30pm.  Delivery fees start from $15
  •  Customers are required to provide all necessary information regarding the delivery location. Please provide all delivery instructions, including access to delivery docks, loading zones etc and any possible restrictions you may be aware off to assist in avoiding any possible delays on the day. 
  • Online order cut off is 12:00pm the business day prior - for orders after this timeframe, please contact us directly via phone.  Some items may require 48+ hours’ notice prior to delivery date, please ensure to place your order as early as possible for access to our full menu. 
  • Some days book out early for deliveries, it is always advised to place your order as early as possible.  

CHANGE/CANCELLATION 

  • Please notify us as soon as possible for any time or date changes.  
  • Changes or cancellations to your orders must be made before 24 hours prior to the day of the delivery. 
  • Orders cancelled within 24 hours of the day of the delivery will incur a 100% cancellation fee. TERMS & CONDITIONS  Delivery available 5 days (Monday to Friday). 
  • Sunday & Public Holiday catering is available (minimum spend applies). Please contact our team.  Orders can be placed via our website www.meldrumscairns.com.au.  We require a minimum of 48 hours notice to ensure full menu availability.  
  • Minimum delivered order $120, there is no minimum for pick up orders 
  • We cater for last minute orders when we have availability, please email our team [email protected] to confirm menu availability.  We accept all major credit cards (Surcharge may apply) 
  • Full prepayment is required to confirm all orders. 
  • We cater to allergies where possible. See our menu for allergy listed items (V - Vegetarian VG - Vegan GF - Gluten Free DF - Dairy Free RSF - Refined Sugar Free). 
  • Whilst every care is taken with all dietary requirements there may still be a risk of cross-contamination during the manufacturing processes within our supplier facilities and therefore we recommend guests with high allergies do not consume catered food. 
  • Our catering is served on disposable packaging unless otherwise specified. 

EVENTS 

  • We cater for evening & weekend events (minimum spend applies). Please contact our team: [email protected] for event info. 
  • 50% deposit is required to secure the booking and the final payment is required 7 days prior to the event date.   

EVENTS OFFSITE AT A LOCATION OF YOUR CHOICE 

  • Staff hourly rates apply for offsite events - minimum 4 hours per staff member. 
  • Staff charges also apply for travel time, set up and pack down (as well as the service period)  Travel fees and accommodation fees may apply for staff required pending on location 
  • Catering platters and equipment can be collected after your event if required to be left on site after staff departure - A recollection fee may apply. Please note any missing platters or damaged equipment will be charged separately. 
  • Parking costs will be charged to the client if there is no parking provided or free parking available in a location convenient to the event.  
  • Meldrum’s staff must abide by the rules and regulations of the building, council or park area where you choose to host your event. Please ensure to check any restrictions before booking a location.

 

 

WEBSITE TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.meldrumscairns.com.au (the "Site"). This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and
Conditions and agree to abide by them at all times.
 

Intellectual Property

All content published and made available on our Site is the property of Daniel Freebody and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
 

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:

  • Catering.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own
risk.
 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Payments

We accept the following payment methods on our Site:

  • Credit Card.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Delivery with 48 hours notice.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of
that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Daniel Freebody and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Daniel Freebody and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Queensland.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to thes Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:
(07) 4000 9391
[email protected]
27 Reservoir Road, Manoora 4870

You can also contact us through the feedback form available on our Site.